Privacy of personal information is an important principle at Simpson Air. We are
committed to collecting, using and disclosing personal information responsibly and
only to the extent necessary for the goods and services we provide. We are committed
to retaining personal information for only as long as service to our client requires.
This document describes our privacy policies.
What is Personal Information?
Personal information is information about an identifiable individual. Personal information
includes information that relates to his or her personal characteristics (e.g. gender,
age, home address or phone number, income, race, family status).
Personal information is to be contrasted with business information (e.g. an individual's
business address and telephone number), which is not protected by privacy legislation.
Who Are We?
Simpson Air is a Canadian company and the oldest established flying business in
the Mackenzie Valley. We have been offering air charter service in the Nahanni-Ram
area since the 1960s. Tourism is a large part of our business, as well as corporate
and charter flights. Simpson Air strives to the highest standard of safety and excellence
in the field.
We collect personal information primarily for the purpose of reservations for flights
and maintaining clients' records. We restrict access to any personal information
we hold as effectively as is reasonably possible having regard to currently available
technology and the sensitivity of the information held.
A secondary purpose is for the collection of certain personal information is the
maintenance of contact information so that we can contact our clients, should it
Concerning Members of the General Public
For members of the general public, our primary purpose for collecting personal information
is to be in contact with them regarding reservations for tours or charter flights,
or lodging in the Nahanni Mountain Lodge.
For example, while we try to collect business contact information where possible,
we might collect home addresses, fax numbers and email addresses. We try to obtain
consent before collecting any such personal information and we will, upon request,
immediately remove any personal information from our distribution list. We try not
to collect sensitive personal information.
On our Web site, with the exception of cookies (electronic markers identifying computers
that have previously visited our Web site), we only collect the personal information
provided to us and only use that information for the purposes it was given to us
(e.g. to respond to an email message, to confirm or discuss a reservation for flights
or lodging, or be in contact about weather condidtions). Cookies are only used to
facilitate navigation on our Web site and are not used to monitor individuals.
Related and Secondary Purposes
Like most organizations, we also collect, use and disclose information for purposes
related to or secondary to our primary purposes. The most common examples of our
related and secondary purposes are as follows:
To invoice clients for goods or services which are not paid for at the time, to
process credit card payments or to collect unpaid accounts.
To advise about new happenings at Simpson Air.
We recognize that various government agencies (e.g. Canada Customs and Revenue Agency,
Information and Privacy Commissioner, Human Rights Commission, etc.) have the authority
to review our files and interview our staff as a part of their mandates.
You can choose not to be part of some of these related or secondary purposes (e.g.
by making reservations by phone, or by paying for your services in advance). We
do not, however, have much choice about some of these related or secondary purposes
(e.g. external regulation).
Protecting Personal Information
We understand the importance of protecting personal information. For that reason,
our paper information and electronic hardware is secured in a locked area.
Retention and Destruction of Personal Information
We need to retain personal information for some time to ensure that we can answer
any questions about the services provided and for our own accountability to external
regulatory bodies. However, we do not want to keep personal information too long,
in order to protect an individual's privacy.
We destroy paper files containing personal information by shredding. We destroy
electronic information by deleting it.
You Can Look at Your Information
With some exceptions, you have the right to see what personal information we hold
about you. Often all you have to do is ask. We can help you identify what records
we might have about you. We will also try to help you understand any information
you do not understand (e.g. short forms, technical language, etc.). We will need
to confirm your identity, if we do not know you, before providing you with this
access. We reserve the right to charge a nominal fee for such requests or to refuse
If there is a problem, we may ask you to put your request in writing. If we cannot
give you access, we will tell you within 30 days if at all possible and will tell
you the reason why we cannot give you access.
If you believe there is a mistake in any personal information about you that we
possess, you have the right to ask for it to be corrected.
Do You Have a Question?
Our Information Officer, Ted Grant, can be reached at:
Fort Simpson, Northwest Territories Canada
Phone: 867 695 2505
Fax: 867 695 2925
He will attempt to answer any questions or concerns you might have.
If you wish to make a formal complaint about our privacy practices, you may make
it in writing to our Information Officer. He will acknowledge receipt of your complaint,
ensure that it is investigated promptly and that you are provided with a formal
decision and reasons in writing.
This policy is made under the Personal Information Protection and Electronic Documents
Act. It is a complex Act and provides some additional exceptions to the privacy
principles that are too detailed to set out here.
For more general inquiries, the Information and Privacy Commissioner of Canada oversees
the administration of the privacy legislation in the private sector. The Commissioner
also acts as a kind of ombudsman for privacy disputes. The Information and Privacy
Commissioner can be reached at:
112 Kent Street
Ottawa, ON K1A 1H3
Phone: (613) 995-8210
Fax: (613) 947-6850
TTY: (613) 992-9190
By using this site you agree to our User Agreement.